From the Future of Retail 2021 Sessions: PSFK Partner/President of Research & Strategy Scott Lachut shares how retailers can build resilience in 2021 and beyond by focusing on securing the infrastructure and culture to pivot at a moment’s notice and respond to changes affecting consumers and the market.

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The global economy is experiencing multiple, unprecedented shocks. The impact of the pandemic is still being felt, while the war in Ukraine has triggered sharp increases in food and energy prices, exacerbating inflationary pressures. All of this has left vulnerable populations, especially in low-income countries, particularly hard hit. This confluence of forces calls for a strong, pro-active approach by the Fund through policy advice and financial support, but also through resources that help strengthen institutions and human capital. Such capacity building will be necessary to respond to short-term shocks as well as bolster resilient economic institutions to tackle long-term challenges such as climate change. IMF technical assistance and training, and the partnerships underpinning these activities, must play a central role in both of those areas. This event featuring Fund staff, partner representatives, and member countries will highlight the important role that IMF capacity development can play in supporting members in these challenging times.

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At the latest episode of Mint Think Tank, titled ‘Can India become a Global manufacturing hub by 2030?’, powered by Salesforce, Rajkumar Ravuri, Director Industry Strategy – Manufacturing, Salesforce, spoke about how manufacturers can leverage technology to build business resilience in the times of change.

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Recording from #Disrupt2022. Barry Webb from #BGL Insurance joins Sabio’s Stuart Dorman to discuss #AI & #Automation. #cx #speechrecognition #voicebots #chatbots #peoplefirst #agents #contactcentre